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Willful blindness is the common practice of knowing that something is wrong, but either pretending that the problem does not exist, or being unwilling to make a change or even discuss the issue. I was inspired by a TED talk video about the willful blindness of the town residents of Libby,...

The call for more designers, salespeople and just about every other admin personnel is getting louder by the day. There are not enough hours in the week to meet sales demands. What if you could provide your team with tools that would give them more time? This way, you could save money by having...

In the wood truss component industry, we have the independents, who are not associated with lumberyards, and then we have those who are owned by lumberyards. What I found striking is that the lumberyard owned and operated component manufacturers (CMs) consistently make far less money than the...

What once was frowned upon has now become very common. Off-site designing and off-site sales individuals or teams can be a very good way to expand your company’s capabilities. The biggest driver of its emerging acceptability is the fact that the pool of talent is larger when looking...

Lean manufacturing principles help people break through their mindset by helping people challenge what they perceive is an absolute. Beside equipment upgrades, how long has your group been doing what they are doing without any changes or refinements to the methods in other areas besides the...

It has taken many years, but the component industry has finally caught onto the practices of lean manufacturing and applied them to truss and wall manufacturing. An example is the huge turnout at the sponsored seminars by Todd Drummond Consulting at the 2016 BCMC show of “The Path of Least...

It is an all too common problem for too many managers and sales staff; hours are spent wasting so much time trying to find up-to-date information for any given project being processed by the company. Ask yourself one simple question. How much time each day do you spend looking for information...

An often repeated statement made by many managers this year has been that they do not have enough time or people to accomplish their stated goals, so in other words, they face time constraints. These time constraints are causing delayed improvements in processes, which negatively affect every...

Two very distinct aspects of the bidding calculation could be costing your company tens of thousands of dollars. If you were shown a better bidding method, would you allow your pride to prevent you from testing it and, if it works, taking the time to embrace it to improve your company’s...

The actual payment to employees for increased performance is truly one aspect that many managers may not understand, especially regarding how to get the most bang for their buck. For example, why give equal dollars to personnel with varying degrees of skills and responsibilities? This payout...

A current trend in our industry is that the component manufacturers are being advised that one should have a fully automated lumber retrieval system linked to an automated linear saw that pushes the cut lumber directly to the assembly table with an auto puck system. This type of setup is often...

Growing a smaller company’s sales to that of a mid-size company has many challenges. The additional staffing and departmental growth can face unexpected roadblocks. Two key fundamental areas present themselves in unexpected ways. Communication – Communication is the act of...

It has taken our industry quite a few years, but once again it is common for wood component companies for a 15%+ EBITDA in normal markets, in which the sales exceed a two-week lead time. Many are exceeding 20% EBITDA. Do you know how well your company did in comparison to the average? Perhaps...

For many companies, properly staffing and retaining employees to meet their needs is a never-ending struggle. Let’s summarize what human resources gurus require years of training to understand and disseminate it to the masses for better results. Let us start by understanding some basic...

There is nothing like the scheduling of orders to bring out the worst in people. Timely delivery of orders naturally creates a division between salespeople on one side of the issue and production on the other. Management normally plays the role of referee, with a tendency to favor the...

Too often a repeated mantra within our industry is that everyone sells components at too-low margins. The blame is always on the other guy, meaning the competitor, for selling at a lower margin than what should be market pricing. Well, what can your company do to raise margin pricing? During...