Let us assume that you are having problems with a truck’s transmission and it must be repaired or replaced. The local mechanic explains the hourly rate for service and that the cost of any parts needed to fix the transmission is extra. The hourly charge he is billing is to cover his...

Part 8 in our TIMWOODS Series Our journey through the various waste topics in Lean brings us to the final letter in our series on TIMWOODS: Skills. Many companies, managers, and supervisors forget when improving their operations to look at their team and review how their skills are being...

There is nothing like the scheduling of orders to bring out the worst in people. Timely delivery of orders naturally creates a division between salespeople on one side of the issue and production on the other. Management normally plays the role of referee, with a tendency to favor the...

Too often a repeated mantra within our industry is that everyone sells components at too-low margins. The blame is always on the other guy, meaning the competitor, for selling at a lower margin than what should be market pricing. Well, what can your company do to raise margin pricing? During...

The call for more designers, salespeople and just about every other admin personnel is getting louder by the day. There are not enough hours in the week to meet sales demands. What if you could provide your team with tools that would give them more time? This way, you could save money by having...

What once was frowned upon has now become very common. Off-site designing and off-site sales individuals or teams can be a very good way to expand your company’s capabilities. The biggest driver of its emerging acceptability is the fact that the pool of talent is larger when looking...

Watching Trump versus Clinton taught us some lasting lessons in sales. We witnessed the classic competitive duel – two large organizations (political parties) raising loads of money to hype their national brands (the candidates themselves) to make the sale (win the election) on November...

I have been on many building product plant tours. Most of them are not very effective and are really missing an opportunity to gain new customers and more sales. Why Most Plant Tours Are Not Effective Plant tours are too often taken matter of factly and not as a serious marketing tool....

At BCMC, we learned that a recession often follows a presidential election, but that housing may not be much affected this time (per Mark Vintner of Wells Fargo). Many of us shrugged this off, especially after observing the brisk sales activity on the show floor, though our past experience...

An often repeated statement made by many managers this year has been that they do not have enough time or people to accomplish their stated goals, so in other words, they face time constraints. These time constraints are causing delayed improvements in processes, which negatively affect every...