Anyone with any training in lean practice has heard of standard terms such as the Five “S” and “Just in Time.” What is not discussed often enough is that lean principles are based on healthy management and employee relations, which is the foundation of the...

On a recent trip from Seattle to Vietnam via Tokyo, I flew on Japan Airlines and was struck by more than just the exceptional hospitality. What stood out most was their disciplined safety culture, specifically how their flight attendants conducted safety checks. As they walked the cabin before...

It’s August. The heat is relentless, the humidity unforgiving, and your design team is running as hot as a NASCAR pit crew in Alabama. Project timelines are tight, customer expectations are high, and every minute counts. So when someone suggests bringing in a new designer, it can feel like...

When a new designer comes on board—especially one with experience—there’s a good chance the onboarding process involves setting up their computer, pointing them to the right network folders, handing them a relatively simple job, and giving them a vague suggestion to “jump...

Touring two plants in July, I couldn’t help wondering which would be a better place to work in the current slowdown. Both are privately owned businesses that are being managed by second-generation owners. Plant “A” is in a stable, rust belt market, and plant “B” is...

In 1990, when Dickie Vail traveled from his shuttered Virginia plant to his job interview in Burlington, NC, he didn’t have much going for him. He was 35 and broke, and he was meeting Carroll Shoffner, a 57-year-old mega-millionaire who owned over a dozen highly efficient truss plants....

The following is a summary of the seminar I gave at this year’s BCMC show on October 8th, 2024. If your mind is open, I am handing you pure gold to help your company meet the challenges negatively affecting everyone now and in the coming years. Case Study —Building Material Supply...

In the past, businesses prided themselves on exceptional customer service, especially in addressing warranty claims and service lapses promptly and effectively. Unfortunately, recent years, particularly since COVID, have seen a significant decline in this vital aspect of business. Take, for...

We’re thrilled to announce another successful Do What You Can Day, our annual companywide event dedicated to giving back to our communities. This year, we’re especially excited about our partnership with the ACE Mentor Program of America, which aligns perfectly with our commitment to...

I have had the same conversations with so many executives concerning the tight labor market and rising labor costs. There is good and bad news concerning this subject. First, the good news is that you can be assured that high labor costs and a tight labor market are not only affecting your...