Advertiser Forum: Showing Appreciation with Candy and Corned Beef Anna Stamm The holiday season is upon us (yes, really), and it provides ample opportunities to build camaraderie and team spirit at your business with a little effort and a little food. Making the Effort Many companies have some form of employee appreciation program, but those that don’t have... Read More March 2024 Issue #16296 Page 6
How Do We Ensure an Installation of Spida Machinery Goes Well? Wendy Boyd Let’s talk about the most recent installation of a full frame line for Spida Machinery in Pennsylvania. After working alongside the management of the Truss and Panel plant in PA for quite some time – initially talking about their wish list, moving through to budgets and capex,... Read More March 2024 Issue #16296 Page 17
Focusing on Safety with Vekta and Dahlsens Ed Serrano One of the central goals of the frame and truss sector is that everyone goes home safely every day. And while the Razer has been designed from the initial engineering stage with safety at the forefront, some customers, like Dahlsens, require more stringent safety aspects, so we customize... Read More March 2024 Issue #16296 Page 50
Advertiser Forum: Remembering a Good Man Anna Stamm All human beings are flawed, some more so than others. When I think of Dan Holland, I cannot remember a time when he was anything less than a very good man. For more than a decade, I worked with Dan at WTCA/SBCA, both in his role as WTCA President and as Chapter President of the Mid South... Read More February 2024 Issue #16295 Page 6
Welcoming a New Year of Partnerships with Spida Wendy Boyd As I sit here thinking about what the New Year will bring for Spida Machinery, I send our warmest gratitude to those customers who became our machinery partners in 2023. I can now bid farewell the challenges of the past 12 months and welcome the promise of a fresh start and new opportunities in... Read More January 2024 Issue #16294 Page 17
The Last Word: Serving the Most Deserving Joe Kannapell A special opportunity to help special people exists near most truss plants, as was discovered independently by both Richard Pedde and me. This “find” has turned out to be such a blessing to Richard that he constantly chides himself for passing by this resource twice a day for seven... Read More January 2024 Issue #16294 Page 132
A Year of Building onto the Spida Family Wendy Boyd Christmas has come around so quickly – where has the year gone? Many great things have happened for Spida in 2023, so before we celebrate another Christmas and New Year, let’s reflect on our journey this year. The start of 2023 was all about planning for the year and executing... Read More December 2023 Issue #15293 Page 17
Is The Customer Always Right? Landon Boucher I was taught early on in my career something referred to as the “Four Nevers of Customer Service”: Never Argue with The Customer. Never Make a Big Deal Out of a Complaint. Never Put The Customer on the Defense. Never Make Excuses. I was also taught something called... Read More December 2023 Issue #15293 Page 62
The Last Word: The Last Word on Our Veterans Joe Kannapell Wars seem to surround us today, but this has been the case since the founding of our country and our industry. While we are troubled by today’s calamities, we should stop and reflect on those who have fought these wars, especially on this coming Veterans Day, November 11. Take... Read More November 2023 Issue #15292 Page 138
Advertiser Forum: Half Empty or Half Full Anna Stamm While sitting in my sister’s hospital room following her stroke, two very nice people from hospital security appeared. Using the security camera footage, they had tracked me from the hospital parking garage, walking through the night entrance, taking the elevators up to the third floor,... Read More September 2023 Issue #15290 Page 6