Developed by Jemcor Properties, The Village at Madrone is a 249-unit, 320,000 sf affordable housing development located in Morgan Hill, CA consisting of 14 building types with 3 floors of framing and a community clubhouse. Structural Engineering was led by NIC Structural Engineering Consultants....

I was taught early on in my career something referred to as the “Four Nevers of Customer Service”: Never Argue with The Customer. Never Make a Big Deal Out of a Complaint. Never Put The Customer on the Defense. Never Make Excuses. I was also taught something called...

This short article is dedicated to all those in our industry who must occasionally visit a job site but maybe it’s not a part of their everyday function or maybe it is, but it’s new to you. Our industry has an incredible number of people and companies involved with bringing a project...

Some might say what makes a good salesperson is the results they deliver. In fact, I imagine this may be the most common response. I suppose I would have to agree, but I do think it matters greatly what results we are measuring. Are we merely considering revenue generated that can be directly...

My favorite place to meet with a customer is on the job site. Always has been. I started in this industry approximately 20 years ago as a young truss salesman for UFP in Southern California. My training consisted of building trusses in the yard, creating estimates, and completing engineering...