I love history, particularly the history of wood framing in the U.S. One segment of this category that has some confusion surrounding it is the history of metal connectors used to join two or more wood members to make a structural connection. There are many types of structural connectors,...

Developed by Jemcor Properties, The Village at Madrone is a 249-unit, 320,000 sf affordable housing development located in Morgan Hill, CA consisting of 14 building types with 3 floors of framing and a community clubhouse. Structural Engineering was led by NIC Structural Engineering Consultants....

I was taught early on in my career something referred to as the “Four Nevers of Customer Service”: Never Argue with The Customer. Never Make a Big Deal Out of a Complaint. Never Put The Customer on the Defense. Never Make Excuses. I was also taught something called...

This short article is dedicated to all those in our industry who must occasionally visit a job site but maybe it’s not a part of their everyday function or maybe it is, but it’s new to you. Our industry has an incredible number of people and companies involved with bringing a project...

Some might say what makes a good salesperson is the results they deliver. In fact, I imagine this may be the most common response. I suppose I would have to agree, but I do think it matters greatly what results we are measuring. Are we merely considering revenue generated that can be directly...

My favorite place to meet with a customer is on the job site. Always has been. I started in this industry approximately 20 years ago as a young truss salesman for UFP in Southern California. My training consisted of building trusses in the yard, creating estimates, and completing engineering...