So You and Your Company are Ready for Change? Keith Parker You have reached consensus and each staff member understands your vision and that change will bring benefits. Key management has committed to the changes required to move forward. You have sought and obtained “buy-in” from the members of your company and clearly defined (WIIFT)... Read More January 2018 Issue #10222 Page 80
Are You Training for Consistent Customer Experience or Just Hoping It Happens? It seems that fewer companies are training employees to deliver consistent customer experiences; instead, they seem just to be hoping that the people they hire will know what they are doing. While training anyone who deals with customers on the “company way” is not the only tool for... Read More January 2018 Issue #10222 Page 91
From Structural Plans to Truss Designs – Collaborative Effort or Review Nightmare? Kelly Sias In an ideal world, a building is envisioned and a structural engineer begins the structural design. When the decision to use roof trusses is made, a component manufacturer is promptly involved in the design process. Using the loads and design parameters from the structural engineer, the trusses... Read More January 2018 Issue #10222 Page 94
The Last Word: Flying High in the New Year Joe Kannapell With the holidays over and everyone going back to business as usual, I’m drawn to a topic that may help a weary traveler this year. Even if you’re stuck 20,000 feet in the air like I was, you can still get lots of good information to soothe a worried mind. For example, I could see... Read More January 2018 Issue #10222 Page 105