Providing a Complete Customer Solution at Spida Wendy Boyd Since Spida Machinery began over 40 years ago, we’ve consistently adapted to ensure our products meet market demands, grown our team and expertise, and focused on ways we can continuously improve. We’ve looked at ourselves and asked hard questions, identified areas that needed... Read More December 2024 Issue #16305 Page 17
Advertiser Forum: Celebrating the Industry at BCMC 2024 Anna Stamm The industry was on display at the 2024 Building Component Manufacturers Conference in Milwaukee last month, and by all accounts it was a great show. From what I’ve heard, the venue was welcoming, the attendees enthusiastic, and the exhibitors eager to show what they have to offer. Many... Read More November 2024 Issue #16304 Page 6
Spida’s Personal Approach Brought to Life at BCMC Wendy Boyd We’re now back at work in our facility in Jacksonville, Florida after a positive experience at the Building Component Manufacturers Conference (BCMC) in Milwaukee. A big thank you to SBCA and all those involved in organizing such an awesome event. An event of this scale is no easy feat to... Read More November 2024 Issue #16304 Page 17
Design Connections: The Perennial Problems with House Plans Geordie Secord While attending an Ontario Structural Wood Association meeting in October – somewhat like attending an SBCA Chapter meeting – part of the discussion turned to the quality of house plans. After many years in this industry, I can tell you that this discussion wouldn’t have... Read More November 2024 Issue #16304 Page 108
Advertiser Forum: Being Prepared Anna Stamm Unlike my father who was an Eagle Scout, I never had any professional training in being prepared. I’m a fan of the idea though, and I like to Be Prepared for situations as best as I can anticipate. Crafting Your Plan Simply put, the best way to be prepared is to think about the... Read More October 2024 Issue #16303 Page 6
How Service and Support Can Make a Difference Wendy Boyd When it comes to investing in machinery and equipment for your frame or truss production, a number of factors are normally part of the decision making – what efficiencies will this product provide, what pain points does it need to alleviate, how will it aid my growth or overall profits,... Read More October 2024 Issue #16303 Page 17
Harnessing the Benefits of AI Last month, I attended a seminar that sparked my interest in the potential for artificial intelligence (AI) in business. The event was held at an arts-focused hotel in Louisville, KY, during a company retreat my wife, an executive at the local hospital, was attending. One of the sessions... Read More October 2024 Issue #16303 Page 92
Advertiser Forum: Articles, Ads, and Tales from The Advertiser Anna Stamm My July column, What’s in The Advertiser’s Forum?, reiterates that our monthly issues contain content that our authors and advertisers would like to submit, rather than designating particular topics or themes each month. But that doesn’t stop some themes from appearing! Are... Read More September 2024 Issue #16302 Page 6
Why Are So Many Companies Unknowingly Losing Millions? Todd Drummond Millions of dollars are being lost by many companies that don’t recognize they have a problem — Does your LBM company have more than $50 million combined sales? Quantified as a ratio of sales, according to Six Sigma case studies, the cost of poor quality, defined as waste,... Read More September 2024 Issue #16302 Page 26
Is Customer Service Still Important? In the past, businesses prided themselves on exceptional customer service, especially in addressing warranty claims and service lapses promptly and effectively. Unfortunately, recent years, particularly since COVID, have seen a significant decline in this vital aspect of business. Take, for... Read More September 2024 Issue #16302 Page 98