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In the past, businesses prided themselves on exceptional customer service, especially in addressing warranty claims and service lapses promptly and effectively. Unfortunately, recent years, particularly since COVID, have seen a significant decline in this vital aspect of business. Take, for...

Since I began my column here in July 2022, you’ve gotten to know me as a truss and component designer who happens to live in Canada. Over the months since then, I’ve focused on many design considerations, including “Cost-Saving Measures and Memorable Debacles,”...

Oftentimes, MiTek engineers are asked what plate embedment tolerance is allowed for metal connector plates in wood trusses. Chapter 3 of the ANSI/TPI 1 (National Design Standard for Metal Plate Connected Wood Truss Construction) addresses the tolerance for metal connector plate tooth...

We’re thrilled to announce another successful Do What You Can Day, our annual companywide event dedicated to giving back to our communities. This year, we’re especially excited about our partnership with the ACE Mentor Program of America, which aligns perfectly with our commitment to...

Adding the last links to the chain of material handling – bunk-to-saw and saw-to-table – is intricately executed by Hundegger at Sunpro’s major expansion in St. George, Utah – and it’s cool! Yes, here in the northeastern-most part of the Mojave Desert, the Clyde...

Determining a genuine cause and effect relationship can be tricker than it seems. Some situations are obvious, but others may be only coincidental. How do we know for certain? When Causation is Obvious Thankfully, some cause and effect relationships are easy to prove. You fall down and...

The dream of having a single person model an entire structure was admirable, but developing the software to do that turned into a decade-long struggle. Five years ago, I chronicled the development saga in my series on Fifty Years of Truss Design, Parts XI – XV. As the story told, the...

What an amazing week we had in July—we had the privilege of welcoming a number of suppliers and fabricators to our Jacksonville Open Days! This was a tremendous way to welcome everyone to our new facility in Jacksonville, FL. [For photos, See PDF or View in Full Issue.] We really...

What was widely expected has finally happened. Years of very profitable high sales led to vast increases in capacity to meet that demand, but now we have declining sales volume—the classic too much supply versus not enough demand to maintain margins. Some like to call this margin...

In the early morning hours of July 19, 2024, there was a major collapse of world commerce. According to the company CrowdStrike, a defect in a content update to its Falcon cybersecurity defense software for Windows caused a world-wide crash that impacted many businesses, most notably the...