Welcoming a New Year of Partnerships with Spida Wendy Boyd As I sit here thinking about what the New Year will bring for Spida Machinery, I send our warmest gratitude to those customers who became our machinery partners in 2023. I can now bid farewell the challenges of the past 12 months and welcome the promise of a fresh start and new opportunities in... Read More January 2024 Issue #16294 Page 17
The Last Word: Serving the Most Deserving Joe Kannapell A special opportunity to help special people exists near most truss plants, as was discovered independently by both Richard Pedde and me. This “find” has turned out to be such a blessing to Richard that he constantly chides himself for passing by this resource twice a day for seven... Read More January 2024 Issue #16294 Page 132
A Year of Building onto the Spida Family Wendy Boyd Christmas has come around so quickly – where has the year gone? Many great things have happened for Spida in 2023, so before we celebrate another Christmas and New Year, let’s reflect on our journey this year. The start of 2023 was all about planning for the year and executing... Read More December 2023 Issue #15293 Page 17
Is The Customer Always Right? Landon Boucher I was taught early on in my career something referred to as the “Four Nevers of Customer Service”: Never Argue with The Customer. Never Make a Big Deal Out of a Complaint. Never Put The Customer on the Defense. Never Make Excuses. I was also taught something called... Read More December 2023 Issue #15293 Page 62
The Last Word: The Last Word on Our Veterans Joe Kannapell Wars seem to surround us today, but this has been the case since the founding of our country and our industry. While we are troubled by today’s calamities, we should stop and reflect on those who have fought these wars, especially on this coming Veterans Day, November 11. Take... Read More November 2023 Issue #15292 Page 138
Advertiser Forum: Half Empty or Half Full Anna Stamm While sitting in my sister’s hospital room following her stroke, two very nice people from hospital security appeared. Using the security camera footage, they had tracked me from the hospital parking garage, walking through the night entrance, taking the elevators up to the third floor,... Read More September 2023 Issue #15290 Page 6
Race to Indy for BCMC 2023 Tracy Roe The word is out — component manufacturers design faster, reduce costs and waste, and build more with our trailblazing TrueBuild® software suite and connector products. Now, are you ready to learn more about what Eagle has to offer? If so, come see us at BCMC! Our industry’s #1... Read More September 2023 Issue #15290 Page 49
When is a Smart Time to Buy Machinery? Wendy Boyd Determining the smartest time to buy machinery depends on various factors, including your specific needs, budget, market conditions, and the nature of machinery itself. When we have a conversation with our customers to help them determine their machinery requirements and decide whether it is... Read More July 2023 Issue #15288 Page 17
A Smooth Transition at Panels Plus Panels Plus Team As we venture further into the second half of this year, we have some important updates to share. After almost 17 years of dedicated service, Tim Kaasa, Panels Plus Lead Sales Representative will be retiring at the end of this year. We would like to take this opportunity to express our sincere... Read More July 2023 Issue #15288 Page 54
Highlighting Precision at Tennessee Building Components Tennessee Building Components Team At Tennessee Building Components, we take pride in delivering the highest quality trusses to our customers, and this recent project was no exception. These photos of the Provost Apartments project, manufactured for Patton and Taylor Enterprise, LLC in Southaven, MS, showcase our attention to... Read More July 2023 Issue #15288 Page 90