As companies grow and change, we should ask ourselves—what are the essential pillars of support that help companies succeed? While making changes that will transform their businesses, successful companies will rely on core pillars that form the foundation of who they will be in the future....

Most think lack of time is their biggest barrier to achieving their goals, but they are mistaken. “Culture eats strategy for breakfast.” This quote by Peter Drucker is one of my favorites. While providing consulting services for over one hundred companies, I have witnessed and...

As the next and final step in the DMAIC process, the Control phase is perhaps the most critical! You have identified and Defined the scope of a challenge. Collected data and statistically Measured the baseline of the current process and/or output. Analyzed the current procedures and...

Nothing will ruin your day faster than getting a call from a builder reporting an issue with trusses you’ve designed. You hear their frustration as they are faced with a potential delay and additional work to implement a fix. We all desire to eliminate those calls from our daily business,...

What is the difference between companies which are stuck in the status quo and those which are transforming themselves into the leader in their industry? One significant difference is their focus on Continuous Improvement. By focusing on making things better—People, Projects, and...

How many times have you seen your competitor or other businesses in your area copy what you produce or offer? Maybe it is the kind of company that takes a photo of some trusses, puts themselves in front of it, and says, “Look at me, I am the same kind of company they are.” Flattery...

Writing Standards of Performance (SOP) isn’t like writing a job description, but a job description should be used for guidance. SOP is a performance measurement document that identifies the employee’s expected level of performance. When you have a realistic SOP, your employee and...

When I wrote my first Advertiser Forum column, for the December 2015 issue, I concluded with the following statement, which is as true today as it was then: So we can’t promise that you’ll agree with everything you read here. We can’t promise that everyone will read...

ANSI/TPI 1 is the National Design Standard that establishes the minimum requirements for the design and construction of metal-plate-connected wood trusses. Chapter 2 defines the design responsibilities. As a truss technician or a component manufacturer, you are not responsible for specifying the...

In a prior life, many moons ago, I experienced different programs when it came to employee reviews and evaluations. Some were formalized, and others happened only when you had enough guts to ask your boss for a raise. Two companies that I worked for had programs which stood out in my mind as...