While speaking at a recent conference, I was asked a really good question from one of the executives of a Component/LBM company. His question prompted me to think about how I would start 2018 off in my articles. The question was: “Our company does not have an incentive program in...

You have reached consensus and each staff member understands your vision and that change will bring benefits. Key management has committed to the changes required to move forward. You have sought and obtained “buy-in” from the members of your company and clearly defined (WIIFT)...

It seems that fewer companies are training employees to deliver consistent customer experiences; instead, they seem just to be hoping that the people they hire will know what they are doing. While training anyone who deals with customers on the “company way” is not the only tool for...

In lean terminology, there is a term called Poka-Yoke, which, roughly translated from Japanese, means to mistake-proof the manufacturing process. A more accurate translation could be “inadvertent error prevention.” In a nutshell, one tries to make any manufacturing process...

Part 9 in our TIMWOODS Series Hey TimWoods, it’s time to take a pause with your Gemba walk and talk about a Waste Reduction plan using what we learned in this series. Throughout this series, our friend TimWoods has helped us focus on the wastes of Transportation, Inventory, Motion,...

When this quote by John Ruskin appeared on a recent LinkedIn post, it led me to think about the best approach for a business considering changing suppliers.  It’s unwise to pay too much, but it’s also unwise to pay too little. When you pay too much, you lose a little money,...

You have reached a tipping point and have come to the realization that continuing down your current path will only yield greater pain and more of the same results. Change will bring benefits, you and the senior staff have identified what is in it for the key drivers, and management has committed...

Have you hired any military veterans lately, as have many component plants across the country? You will find that they generally have gained the skills, work ethic, and leadership for your supervisory and technical positions. But you will also encounter plenty of competition for the good ones,...

Can you feel it? The end of the year is approaching fast. It’s funny how time doesn’t fly at a constant speed, but rather it seems to quicken or slow depending on how much is happening. Now that it’s November, it will keep moving fast until New Years. Time to Say...

Part 8 in our TIMWOODS Series Our journey through the various waste topics in Lean brings us to the final letter in our series on TIMWOODS: Skills. Many companies, managers, and supervisors forget when improving their operations to look at their team and review how their skills are being...