Bringing in a new cutting saw – even a high-tech version – is a surprisingly straightforward experience, but it succeeds or fails based on the quality of service and know-how. From purchase through installation to on-going support, Spida will help you automate successfully.
One Customer’s Experience
When it came time to replace one of their older manual saws, Leon Cheney’s wishlist was short and to the point. “We wanted a new saw that was going to increase production.” Looking at available saws on the market, the PieceMaker was his clear favorite – it stood out because of its speed and capacity, and its price and delivery time were also streets ahead of the rest. “We wanted to increase production now, not in 12 months’ time,” Cheney stated.
His first step was talking to the team at Spida to lay out how the PieceMaker was going to work in his truss plants production. At Spida, we know how important it is to optimize our machines for each customer’s environment. Every fabricator has their own way of doing things, and different requirements from their production, so in this case our Spida team, the Truss plant owner, and production manager worked their way through every question for this new installation.
The Installation Team
Describing the installation process sounds simple, but only because of the complex planning that goes into it. Packed onto one semi, a machine can go from factory floor to cutting within a week or so. From Cheney’s perspective, his new saw fit in smoothly. “The install team spent three or four days putting it together, and then after that was training, calibration, and configuring. All in all, there were many hands to make the installation as easy as possible. We had already done work on saw files and reviewing what we wanted to cut with the saw, all with the help of the Spida technical guys, the rest just fell into place.”
“The advice given was invaluable, because The PieceMaker cuts a lot faster that what our old saws used to. Instead of having two or more saws cut a job, we wanted to cut a whole job on one saw, what might have taken us four hours to cut previously now takes us two hours,” Cheney stated. The saws output sees the pieces of lumber come out in a certain order, the truss guys want it this way, just a great fit all round.”
Maintaining the Relationship
“As well as all the work done prior to and at installation, Spida provides us with a helping hand maintaining the PieceMaker, this is designed to minimize problems. They come here and attend to the machine on a regular basis, they also have the ability to dial in and diagnose and repair over the phone. It gives us confidence knowing that these guys have our back and we can lean on them when we have an issue.”
The Whole Picture
At Spida, we’re proud to say we’ll support you through the entire process, because we succeed when you succeed. Cheney states, “Already we have seen positive changes thanks to the PieceMaker. This saw has now replaced three manual saws in different sections. Buying a new piece of major plant equipment makes a lot of sense as new contracts are won and new market segments are gained on speed and precision. This new technology helps us to deliver.”