I was taught early on in my career something referred to as the “Four Nevers of Customer Service”: Never Argue with The Customer. Never Make a Big Deal Out of a Complaint. Never Put The Customer on the Defense. Never Make Excuses. I was also taught something called...

Wars seem to surround us today, but this has been the case since the founding of our country and our industry. While we are troubled by today’s calamities, we should stop and reflect on those who have fought these wars, especially on this coming Veterans Day, November 11.   Take...

While sitting in my sister’s hospital room following her stroke, two very nice people from hospital security appeared. Using the security camera footage, they had tracked me from the hospital parking garage, walking through the night entrance, taking the elevators up to the third floor,...

The word is out — component manufacturers design faster, reduce costs and waste, and build more with our trailblazing TrueBuild® software suite and connector products. Now, are you ready to learn more about what Eagle has to offer? If so, come see us at BCMC! Our industry’s #1...

Determining the smartest time to buy machinery depends on various factors, including your specific needs, budget, market conditions, and the nature of machinery itself. When we have a conversation with our customers to help them determine their machinery requirements and decide whether it is...

As we venture further into the second half of this year, we have some important updates to share. After almost 17 years of dedicated service, Tim Kaasa, Panels Plus Lead Sales Representative will be retiring at the end of this year. We would like to take this opportunity to express our sincere...

At Tennessee Building Components, we take pride in delivering the highest quality trusses to our customers, and this recent project was no exception. These photos of the Provost Apartments project, manufactured for Patton and Taylor Enterprise, LLC in Southaven, MS, showcase our attention to...

Efficient troubleshooting minimizes downtime and disruption in the production workflow. It is critical to understand best practices for seamlessly troubleshooting equipment. Alpine® Equipment Support utilizes a six-step process for troubleshooting that helps find and fix problems faster,...

Our Simpson Strong-Tie New Zealand branch was established in 2010 and helps provide Simpson Strong-Tie products to our friends in New Zealand. Recently, the branch had the opportunity to help a local scouts club build a new den to accommodate their growing club. [For all photos, See PDF or...

It’s worth recounting the 25 productive years that culminated in the establishment of WTCA/SBCA. Thanks to the leadership of some outstanding men, and their early embrace of technology, the component industry came together to claim its rightful place in the building industry, but it...