The following is a summary of the seminar I gave at this year’s BCMC show on October 8th, 2024. If your mind is open, I am handing you pure gold to help your company meet the challenges negatively affecting everyone now and in the coming years. Case Study —Building Material Supply...

In the past, businesses prided themselves on exceptional customer service, especially in addressing warranty claims and service lapses promptly and effectively. Unfortunately, recent years, particularly since COVID, have seen a significant decline in this vital aspect of business. Take, for...

We’re thrilled to announce another successful Do What You Can Day, our annual companywide event dedicated to giving back to our communities. This year, we’re especially excited about our partnership with the ACE Mentor Program of America, which aligns perfectly with our commitment to...

I have had the same conversations with so many executives concerning the tight labor market and rising labor costs. There is good and bad news concerning this subject. First, the good news is that you can be assured that high labor costs and a tight labor market are not only affecting your...

I was taught early on in my career something referred to as the “Four Nevers of Customer Service”: Never Argue with The Customer. Never Make a Big Deal Out of a Complaint. Never Put The Customer on the Defense. Never Make Excuses. I was also taught something called...

Some might say what makes a good salesperson is the results they deliver. In fact, I imagine this may be the most common response. I suppose I would have to agree, but I do think it matters greatly what results we are measuring. Are we merely considering revenue generated that can be directly...

Building history facts: Before the 2008 financial crash, there were about 2,100 wood truss and wall panel component manufacturing (CM) companies across North America. The vast majority of the locations were independently owned and operated. When the worst of the effects of the recession finally...

To some degree, we are all creatures of habit. We all have routines that we repeat on a regular basis. What differs between us is how many routines, how much repetition, and how much they do or don’t matter to us. So occasionally, it’s good to step back and evaluate whether our...

This message is for the new component manufacturers (CM) who have recently and will shortly be entering the component manufacturing industry for wood trusses or wall panels. First, welcome to the industry – it is very rewarding, but I must caution you about this new endeavor. It is not for...

Quality, productivity, and speed are intertwined and impact each other. My previous article, Where is Your Focus on Manufacturing?, emphasizes that improving quality starts with implementation of the ANSI/TPI 1 standard—and, with that process, you will improve proficiency and speed. The...