Since Spida Machinery began over 40 years ago, we’ve consistently adapted to ensure our products meet market demands, grown our team and expertise, and focused on ways we can continuously improve. We’ve looked at ourselves and asked hard questions, identified areas that needed refinement, and most importantly really listened to the customer feedback we’ve received, both good and bad, and used this to help drive us forward to where we are today.
The last 12 to 18 months for us in America and Canada have been significant in regard to our growth and being able to work with our customers and provide them the complete beginning-to-end customer experience. Here are some of the changes we’ve put in place at Spida Machinery USA that have greatly benefited our customers.
Learning & Growing
The culture at Spida Machinery is all about continuous improvement, so for us to achieve this, we need to acknowledge what we may still need to learn. That allows us to identify and make changes in the future for the better.
As our team and level of expertise has grown, so too has our execution of efficient processes. We’ve learned from experience and we don’t make promises we can’t keep. With the knowledgeable people and the production schedules we now have in place, we’re very transparent with our customers throughout, so there’s no surprises.
Enhanced Expertise
We identified that providing our customers with the complete solution meant we needed more expertise on the ground in America – so that’s exactly what we’ve done! We’ve put the right people in the right place to allow us to offer this full customer experience to US and Canadian manufacturers.
In 2023, we introduced a new management structure to the Machinery Group in America, with Bevan Lines as Chief Executive Officer, Eric Cholet as Chief Financial Officer, and myself as Chief Customer Officer. Within this leadership team, we have extensive industry, technical, and product-specific experience, capabilities, and knowledge as well as comprehensive business management and financial acumen. Having this leadership team living and working in the US means they are readily available to support our team and our customers in real time.
We’ve also grown our internal capabilities, adding more expert staff to our design, production, and service teams in America, so that we can deliver to the needs of our local customers more efficiently.
Local Manufacturing & Stock Availability
For our manufacturing capabilities and stock availability in America, we’ve made great strides in the last 12 months in particular. Earlier this year, we moved into a new fit-for-purpose manufacturing facility in Jacksonville, Florida.
Our facility is over 33,000 sq ft with the space to expand as required. Not only are we busy building high-quality machinery for fabricators all over North America, but we also have a great amount of stock available, ready to go out the door when you need it!
The ability to respond to our customers’ machinery orders in a timely manner is important to us. In addition, a key area of manufacturing capability we’ve developed further in America is floor truss solutions. We design and manufacture on site, with our floor truss solutions helping with creating chords, assembly and pressing of webs and plates as well as at the end of the process with ejection and stacking of floor trusses. We took some of these products to BCMC recently too and the customer feedback was very positive. We’re excited to continue building relationships with customers in this space.
The Customer Journey We Provide
Our partnerships with our customers are integral to everything we do. We’ve worked extremely hard to ensure we can offer our customers the best experience from the first point of contact to long after we’ve installed their machinery.
When you partner with Spida Machinery, you are partnering with us, no third parties or outsourced contractors, but us.
We stay with you every step of the way! You’ll benefit from having us involved throughout your entire journey.
- Compiling Your Requirements – we listen to your pain points and manufacturing requirements, walk the floor in your factory, and ensure the piece of equipment or solution we recommend is fit for purpose. You’ll work with a Spida Account Manager from day one.
- Presenting Your Quote – we continue our conversation, make sure we have all the finer details for your order, and then provide a quote. Once you’ve approved the quote, we introduce you to our Spida Service Manager, who plays an important role in the process.
- Manufacturing & Testing – our expert team of in-house designers, engineers, welders, and machinery fabricators build your equipment. They also perform robust testing before the machinery goes out the door.
- Installing Your Equipment – we optimize the machinery in your factory. Our Spida Installation Team will come to your site to set up your machinery and do further testing to ensure it’s working as it should with your job files.
- Training Your Team – our experienced Spida staff will also train your operators on how to use the new machinery correctly, safely, and efficiently.
- On-Going Service & Support – our Spida Service Team are available for planned service runs as well as for ongoing support, machinery queries, parts, or software questions. We have a dedicated and responsive service team locally for our customers in the US and Canada.
We pride ourselves on our people-focused approach and the relationships we have with our customers. We encourage open communication and transparency, which is why you’ll be introduced to key Spida staff along the way so you always have someone at Spida you can talk to, run through ideas with, and who can answer any queries you might have.
Looking Forward
At Spida Machinery, we focus on continuous improvement. This means we continually review our own performance, really listen to customer feedback, and use this to drive us forward to provide a better service and product for our customers.
We feel confident that our accomplishments in the last year in the US and Canada have set us up for an even better 2025. With our experienced leadership team, enhanced expertise across our business areas, and the new facility offering increased local production and stock availability, your customer journey will be even more efficient and successful.
We welcome you to get in touch to learn more about how we’re providing a complete solution to fabricators in North America. Let’s have a conversation, and then you can decide if we’re the right fit for you and your factory!