When choosing who to partner with for production solutions, most would say their leading factors are price, lead time, and performance. While those are all important, what happens after installation and paperwork is equally as important. Post-installation and maintenance service makes a huge impact on an operation. It can either cripple you or help propel you into a successful future. At Stiles, we value service, parts, and training just as much as machinery. Our partnership doesn’t end when your machine install is complete, in fact, it’s just beginning.
Stiles Enhancement Technologies (E-Tech)
E-Tech’s mission is to continually utilize the latest industry resources to provide you with solutions for your production needs. E-Tech strives to increase the utilization of your solutions to extend their life and be the gold standard solution for repair and modernization services. Through ancillary products, rebuild/repair, and upgrades to machinery, software, and more, E-Tech helps keep your equipment current in an industry that is ever-evolving.
In manufacturing and production, critical components like glue pots, electronics, motors, spindle motors, vacuum pumps, and boring blocks fail. With factory-trained technicians, an extensive inventory of parts, and years of experience, Stiles E-Tech repair and rebuild services allow you to keep your machines running to meet your demands.
In an ever-changing environment, being able to adapt to new demands is critical and Stiles E-Tech modernizations help you achieve just that. Whether you are modernizing from old to new, or upgrading current machinery, Stiles E-Tech can provide the right solution for your production success. With custom options and standard packages to fit each of your individual needs, Stiles E-Tech can optimize your production easily and effectively.
Stiles E-Tech boasts an assortment of facility enhancement equipment and technology. With the goal of exceeding our customer’s production needs, E-Tech offers compressed air systems, micro-cleaning systems, shredding and briquetting, humidification systems, material handling, return conveyors, dust collection, surge suppression technology, lifting equipment, clamping technology, pressing solutions, measuring equipment, and more.
Service
Staffed by experienced service professionals, our call center is never closed. On average, when you call in and report an issue, our Technical Support Representatives call you back within 20–25 minutes with a plan for next steps – and over 90% of the time, they solve your issue on that first call. When you call, we can instantly access detailed data on your machinery, perform remote diagnostics, and recommend the right fix, often within minutes. When you need someone onsite, more than 170 Stiles Field Service Representatives, the industry’s largest factory-certified team, are ready to help. We have five regional locations and are prepared to respond wherever you are. As trusted advisors, we are often called to service machines sold by other distributors.
University
Choose from more than 20 regularly scheduled courses, including introductory classes on machine operation, as well as advanced CNC programming, effective troubleshooting, maintenance, and much more. Train your team on a specific machine or process to optimize production. Join us for a conveniently scheduled session at one of our training centers, online, or at your facility. We can also tailor a training experience to meet your unique needs and goals for your facility.
Stiles is much more than a distributor of manufacturing equipment. We’re here to help you achieve new levels of performance and productivity. Our industry experts can help you choose and tailor the right solution for any challenge – whether your facility is small, medium, large, or any size in between – you can count on us to help you get your job done right.
And we’re here every step of the way.
Chris Scott
Project Specialist, Stiles Machinery
cscott@stilesmachinery.com, 480-407-7277