From the initial discussion with you about the needs of your factory through to installation, it’s a surprisingly straightforward experience – but it will succeed or fail based on the quality of service and know-how available to you. From purchase through installation to on-going support, Spida will help you automate successfully. But don’t just take our word for it – our customers have something to say about it too!
Spida PieceMaker Saw Experience from Leon’s Perspective
Almost 3 years ago, Leon Cheney replaced one of their older manual saws with a PieceMaker. His wish list at the time: “We wanted a new saw to increase production.”
Three years down the track and with a demanding production schedule that was increasing daily, he again came to Spida without hesitation. According to Leon: “The market is buoyant and again demanding more production from my factory – I felt the choice was simple – the PieceMaker is a clear favorite, because of its speed, capacity, price, and delivery time being streets ahead of the rest. We wanted to increase production now, not in 12 months’ time.”
“We respected the effort that Spida put in, when working with us to ensure our way of doing things and our different requirements for production were met when introducing the first PieceMaker into our environment. We expect nothing to change with the installation process of our second PieceMaker.”
Spida Roller Plant Experience from Simon’s Perspective
In late 2020, the decision was made for Simon Haggitt to move his factory from small, labor-intensive premises to a much larger, more automated factory. He called Spida for all his machinery requirements. His message was simple: “Leave the old machinery behind, we have ambitions well beyond the capabilities we have now.”
Move forward to 2021 and he now has his purpose-built shed, built to his requirements and with a newly installed Spida Roller Plant. According to Simon: “We find with the Roller Plant we have quicker set-up times, and it has given us much increased production volumes. This has been a success story not just for now but for our production needs for future growth. . . Plus, the high standard of the quality of machine workmanship and software was extremely important to us, and Spida delivered!”
“Working together with Spida, various alternatives of machinery and factory layouts were discussed. After due diligence, together we came up with the best alternatives and put into production what was right for us. In this process, the Spida input was invaluable.”
This Installation Team
Describing the installation process sounds simple, but only because of the complex planning that goes into it. Planning for all our installations is a pivotal part of the successful installation and commissioning of our machinery. Not one step of the process is taken lightly – from the truck that picks up the machinery at Spida all the way through to the commissioning – the whole process is planned and executed.
In Leon’s case, the installation took three to four days, and the factory was cutting with their new saw within the week. We train, calibrate, and configure, and then we send many hands to make the process incredibly smooth. The technical guys look at saw files and talk to the customer about how they want to cut and what the saw output looks like. Optimization is another big aspect, and we work hard to make everything right the first time.
Simon’s installation of his Roller Plant went very well, and the factory staff were being trained on their new technology within 10 days. Today they report double their production output. In Simon’s words: “We are stoked with the final result; we are well ahead of our production targets. Spida stayed with us right through the commissioning process, and we couldn’t be happier with the result!”
Maintaining the Relationship
From both customers in this story, we have orders on the books for more machinery to increase their production requirements, which reinforces to us that we are doing it right! Our work with the customer starts at the first phone enquiry and doesn’t ever really finish. We maintain the equipment on-going, with regular service runs, technical diagnosis and repair over the phone direct to the machine. Both Simon and Leon know we are a shoulder to lean on when they have an issue.
The Final Word
At Spida, we’re proud to say we’ll support you through the entire process, because we succeed when you succeed. As Leon says: “We’ve seen positive changes thanks to the new equipment. Buying a new piece of major plant equipment makes a lot of sense as new contracts are won, and new market segments are gained on speed, quality, and precision. The new technology helps us to deliver.”