Unlike software or construction projects where scope creep is often tied to timelines, in component manufacturing it usually shows up as added deliverables without added compensation. Here are some common examples:
- Extra trusses not on the original plans
Maybe the framer calls and says, “Can you throw in extra trusses to cover for the mechanical units that were just added?” It sounds simple, but those extras take time to design, produce, and deliver.
- Including parapets or other details in trusses when not specified
Parapets can add complexity to design and fabrication. If they weren’t in the original scope, you’re absorbing extra work without extra pay.
- Providing bracing material
Bracing material is usually assumed to be part of the loose lumber or framer’s responsibility, but some shops include it “to be helpful.” Helpful for them, costly for you.
- Offering engineering services beyond your role
If the building engineer should be handling certain calculations or certifications, don’t let that responsibility slide onto your desk without proper compensation.
Each of these examples might feel like a small concession, but they add up—especially when multiplied across dozens or hundreds of jobs.
Why Does Scope Creep Happen?
From my experience, scope creep usually comes from good intentions. We want to keep customers happy. We want to be seen as helpful and responsive. Sometimes, we’re afraid that saying “no” will cost us future business. We’re afraid that if we say no to the customer our competitor might say yes and land the current project while gaining an inside track on future work.
Other times, it’s a communication issue. The salesperson promises something without checking with design. Or the designer assumes, “This is probably included,” without confirming.
And let’s be honest—sometimes it’s cultural. If your company has a history of “just throwing it in,” customers learn to expect it. Before long, those extras aren’t favors—they’re obligations.
The Hidden Costs of Scope Creep
The obvious cost is time. Every extra truss, every added calculation, every piece of bracing takes hours that weren’t budgeted. But the hidden costs are even bigger:
- Margin erosion: You’re giving away product and labor for free.
- Scheduling delays: Extra work pushes other jobs back.
- Designer burnout: Constant “little extras” create stress and frustration.
- Customer expectations: Once you start, it’s hard to stop. What was once a favor soon becomes the expected norm.
- De-valuing your products and services: If you are giving something away for free, why do you think your customer will attach any value to it?
In a future article, I will discuss my thoughts about how to prevent scope creep or at least get value for your willingness to go above and beyond.
If this touches a nerve with you, I’d love to hear your thoughts about the problem, or how you have dealt with scope creep.